Refund & Cancellation Policy
Last updated: 21 September 2026
1. Customer-initiated cancellations
You may cancel a booking from the My Bookings page while it is still in pending status, before the astrologer has confirmed it. Once a booking has been confirmed by the astrologer, cancellation must be requested through Support (see Contact). If payment was already captured, Support will review and initiate any eligible refund to the original payment method.
2. Astrologer-initiated cancellations
An astrologer may cancel a pending or confirmed booking if they are unable to conduct the consultation. If a paid booking is cancelled by the astrologer, any amount already paid will be eligible for a full refund.
3. Refund timelines
Where a refund is due, it will be processed to the original payment method through our payment gateway. Approved refunds are normally initiated within 3 business days. Banks and payment providers may take an additional 5–7 business days to reflect the credit.
4. Completed consultations
Consultations marked as completed are not eligible for a refund, except where required by applicable law or at Astronalanda's discretion in cases of a verified service failure.
5. Contact for disputes
For any billing dispute or refund request, please reach out via the Contact page with your booking ID, payment reference, registered email address and a brief description of the issue.